Privacy Statement

Accurate Forklift Corporation and its affiliates respect your concerns about privacy and your right to know how your personal data is collected and processed. References in this Privacy Notice to “Company”, “we”, “us”, and “our” are references to the entity responsible for the processing of your personal data, which generally is the entity that obtains your personal data.

This Notice applies to the personal data we collect through our websites, mobile applications, social media pages, and offline collection methods that reference this Notice (collectively, the “Services”).

This Notice describes how the Services collect personal data from you, what types of information we collect, how we may use the personal data, with whom we may share it, the measures we take to safeguard the personal data we obtain, how you may exercise your rights regarding our processing of your personal data, and how you can contact us regarding our privacy practices.

The Services may provide links to other third-party websites and features, or contain third-party cookies, that are not owned or controlled by us. Please review the privacy notices of these third parties to familiarize yourself with their privacy practices. You may also exercise your choices regarding third-party cookies using our Cookie Consent Management Tool. Depending on the website you are visiting, you can access the tool by clicking on the Cookie icon, Cookie link or Privacy Choices link at the bottom of the page.

By using the Services, you acknowledge you have read and understood the terms of this Notice. Please fully review this Notice before you use the Services or submit information to us.

Content Overview

Personal data we collect
How we collect personal data
Cookies and similar technologies
How we use personal data
How we share information
Data transfers
How we protect personal data
Your privacy choices
Data retention
Additional information
How to contact us
Additional Disclosures for California Residents

1. PERSONAL DATA WE COLLECT

We may collect certain personal data about you in order to provide and improve the Services. The categories of personal data we collect include:

Contact information including name, job title, business name, phone and fax number, email and postal address for you or for others (e.g., principals in your business);
Information used to create your online account (such as username, password, favorite store and security question and answer);
We collect and store the information that you and other users provide when you and they use and interact with the Services (such as your favorite store locations, branch or your vehicle information);
Purchase and customer service history;
Financial and tax information, including name, billing address, payment card details (i.e., card number, expiration date and security code), tax related information (e.g., business tax ID and VAT ID), credit screening and bank account information;
Location data (i.e., data derived from your IP address, country and zip code);
Usage data including details on your browser (such as type, version, language); operating system and interface; website from which you are visiting us (referrer URL); webpage(s) you are visiting on our website; date and time of accessing our website and time zone difference; access status/HTTP status code; volume of data transferred; internet protocol (IP) address; and information gathered via cookies;
Correspondence-related data such as emails, texts, letters, or responses to surveys and questionnaires; information you provide us by phone or live chat; or your feedback on your experience with the Services, or a Company facility;
Other personal data (i.e., date of birth, place of birth, citizenship, age)

Please note that providing personal data to us is voluntary on your part. However, some information, such as your name, address, and payment transaction information, may be necessary for the performance of our contractual obligations. If you choose not to provide us certain information, we may not be able to offer you certain products and services, and you may not be able to access certain features of the Services.

2. HOW WE COLLECT PERSONAL DATA

We collect personal data in a few ways:

Information you give us. We collect information that you elect to share with us, for example, when you sign up for a newsletter, respond to a survey or fill out a form, register for a product warranty, sign up for a loyalty program, create an account to access the Services, visit our stores, attend one of our events, enter into a contest or sweepstakes, place an order, provide a review, contact customer service, or make a purchase.
Information obtained when you use the Services. We collect certain information from you through your use of the Services, such as usage data and location data (i.e., such as data derived from your IP address, country and zip code). We may also collect generic network information and aggregated data in relation to how you use the Services in order to assess and improve functionality of the Services.
Information provided by third parties. We may obtain data about you from third parties who help us provide the Services to you. For example, we may obtain information about your order or product return from our order fulfillment and delivery partners, and garages that service your vehicles may provide vehicle service and repair information. We may also obtain data about you from third party credit reference agencies if we conduct a credit check. In these instances, please refer to the relevant third party’s privacy notice to understand how they handle your personal data.

3. COOKIES AND SIMILAR TECHNOLOGIES

Like most companies, we use cookies and similar technologies (“cookies”) in the Service to personalize and enhance your experience with our Service. We and third parties with whom we partner (including Google Analytics) may use cookies, web beacons, tracking pixels, web bugs, scripts, tags, and other similar technology (collectively, “Cookies”) to record information about your activities on our websites and on third-party websites that you visit.

3.1. Cookies

A cookie is a small text file that is stored on a device for record-keeping purposes. Cookies record information about your activities while using a website and “remember” you when you return to the website. Some cookies remain on your device until you delete them. Others, like session ID cookies, expire when you close your browser. You may set your device settings to attempt to reject cookies but doing so may affect functionality of the Services. Information collected by cookies may include, but is not limited to: your IP address, browser type and language, device type, device identifiers, other device and software information (such as configuration information on your device and other applications), apps you access, search and browsing information, web usage information, referring/exit pages and URLs, other browser history, platform type, number of clicks, landing pages, cookie information, the pages you requested and viewed, the amount of time spent on particular pages and the date and time of each request you make.

3.2. Pixels

Pixels (aka web beacons) are tiny graphics with a unique identifier that are used to track the online movements of web users. Unlike cookies, which are stored on a computer’s hard drive, pixels are small graphics that are about the size of the period at the end of the sentence that are embedded invisibly on web pages or in HTML-based emails. We do not control the use of pixels by third parties.

3.3. Making cookie choices

Except for cookies that are essential to the operation of the website you are visiting, you can choose what cookies you will accept. You can view the cookies used on the Company website you are visiting and make choices about those cookies, through the Cookie Consent Management tool. Depending on the website, you can access the tool by either clicking on the Cookie icon or the Cookie link at the bottom of that site. By refusing to accept cookies, you may not be able to use some of the features and functionality available through the Services.

6. DATA TRANSFERS

We may transfer the personal data we collect and may store such information outside the country in which the information was provided. These countries may have different data protection laws than the country in which the information was provided. If we do so, we will take necessary measures to ensure that such transfers are adequately protected as required by applicable data protection law, including but not limited to adequacy decisions, relevant government treaties and the Standard Contractual Clauses approved by the European Commission.

7. HOW WE PROTECT PERSONAL DATA

We maintain administrative, technical and physical safeguards, consistent with legal requirements where the personal data was obtained, designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal data provided to us through the Services.

8. YOUR PRIVACY CHOICES

If you have an account with us and would like to update your personal data associated with your account, you may make changes in the “My Profile” or “Settings” portions of the Services. Aside from updates you make, at any time, you may challenge the accuracy or completeness of your personal data in our records. If you successfully demonstrate that your personal data in our records is inaccurate or incomplete, we will update the personal data as required. Where appropriate, we will transmit the updated information to third parties having access to your personal data.

If you would like to cancel your Account, request access or a correction to your personal data (other than corrections you can make in the “My Profile” or “Settings” portions of the Services), please contact us using the “Contact Us” feature within the Services. If you do not want your information accessed or stored as described in this Notice, you should not access, use, or register an Account with the Services.

To the extent provided by the law of your jurisdiction, you may also have the following rights:

8.1. Right to withdraw your consent. If you have given your consent regarding certain types of processing activities (in particular regarding the receipt of certain direct marketing communications), you can withdraw this consent at any time with future effect.
8.2. Access. If provided by applicable data protection law, you have the right to obtain from us confirmation as to whether or not personal data concerning you is processed, and to request access to the personal data.
8.3. Correction. You may have the right to obtain from us the rectification of inaccurate personal data concerning you.
8.4. Deletion. Where provided by applicable data protection law, you have the right to request deletion of personal data concerning you.
8.5. Restriction. You have the right to request the restriction of processing of your personal data.
8.6. Portability. You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format.
8.7. Opt-out of the Sales or Sharing of Personal Data. You may have the right to direct us not to sell your personal data to third parties for monetary or other valuable consideration.
8.8. Automated Decision-Making/Profiling. You may have the right to direct us not to use automated decision-making or profiling for certain purposes.
8.9. Right to Appeal. Depending on your jurisdiction, you may be able to appeal a decision we have made in connection with your privacy rights request.
8.10. Objection. You have the right to object to the processing of your data by us under certain circumstances.

9. DATA RETENTION

We retain personal data only for as long as is reasonably necessary to fulfill the purpose for which it was collected. However, if necessary, we may retain personal data for longer periods of time, until set retention periods and deadlines expire.

10. ADDITIONAL INFORMATION

10.1. Children

The Services is intended for users over the age of 18 and is not directed to children under 13. We do not sell the personal data of consumers we know to be less than 16 years of age, unless we receive affirmative authorization from the minor or the parent/guardian.

10.2. Additional Information.

For Nevada residents, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information. We do not currently sell covered information under Chapter 603A, but you can submit such a request.

11. HOW TO CONTACT US

If you have questions, concerns or complaints regarding your existing account please contact us using the “Contact Us” feature within the Services.

12. ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

12.1. California Data Categories

California law requires we provide disclosures to you about what personal data we collect. The categories we collect include identifiers, customer records, commercial information, internet/network information, geolocation data, profession/employment information, other personal data, and inferences.

12.2. Sales, Sharing or Targeted Advertising

We may sell or share your personal data for advertising purposes. You can opt out of this type of sharing.

12.3. Sensitive Information

We do not use or disclose sensitive personal information for targeted advertising.

12.4. Additional Information

We provide financial incentives to eligible participants. For details, refer to the terms and privacy notice of the client you have a relationship with.

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