When can I expect delivery of my order?

You can expect most packages to be delivered within five to 10 business days. We process your order within 24 business hours after receipt of full payment, and items are expected to leave our facilities within two business days after processing. We provide you with tracking information via email 24 to 48 hours after your item has shipped. Please ensure you have provided us with a valid email address, and check your spam or junk folder as communications from Accurate Forklift may not make it past your filter, depending on your settings.

If after 10 business days you haven’t received your order, please contact our shipping department at tracking@accurateforklift.net.

Why was my order delayed?

Your order may be delayed if we are missing information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder as communications from Accurate Forklift may not make it past your filter, depending on your settings.

If you have not received an email from us and have not received your order after 10 days, please contact our shipping department at tracking@accurateforklift.net.

Remember that we cannot ship to a post office box or an APO. If you order a freight item (such as mats parts, engines, transmissions, axles, head guard, etc.), we must have your business name, physical address, and daytime phone number.

Will there be a handling fee for my order?

Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.

Can I arrange my own shipping?

No. We use very carefully selected commercial carriers to provide the best US coverage and care for your products. We therefore do not allow customers to arrange for their own shipping. By letting us package items, select the best shipping method, and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping course at the best possible price.

Will you ship freight items to Canada or elsewhere outside the US?

Accurate Forklift will ship to all 50 states. Destinations outside of these areas will need to be handled by calling our sales department at 770-692-1455.

What shipping methods does Accurate Forklift use?

We ship most of our items via UPS Ground service. We do not use the United States Postal Service, and therefore cannot ship to a post office box or APO address. Occasionally, we ship ground packages via FedEx. Large or oversized items (motors, transmissions, seats, wheels, etc.) will ship via LTL Freight Carriers.

How will you ship my engine, axle, transmission, or other large item?

For large items such as those mentioned above, we ship via less-than-truckload (LTL) freight carriers. The costs to ship these types of items begin at $165 and can exceed $1,000 depending on the weight and dimensions. In most cases, we place and band these items on 4×4 pallets, and wrap them.

We must ship these parts to a commercial address with docking and forklift capabilities. If you do not have a location such as this available to you, we can ship the items to the closest freight terminal to your ZIP code. For an additional charge, we will ship to a commercial address without a loading dock or to a residential address using a carrier with a lift gate. Your products will be unloaded only at the curb. We cannot unload onto a driveway or into a garage. Please make arrangements to move your items from the curb to a secure location.

Upon delivery of your order, you should immediately inspect the cartons for any damage that may have occurred during shipment. Carefully inspect the packaging as well as its contents. It is normal for the carton to show some wear.

The shipping charge does not include removal of any pallets, cartons, or other packaging materials. The freight trucking company is not responsible for unloading the items from the truck, or carrying the parts into your building. Your item is likely to be heavy and large, and therefore we recommend having a forklift or other help unloading and moving the item. The total shipping charge does not include inside delivery or removal of cartons.

Why does it cost so much to ship Overhead Guards (OHG’s)?

Overhead guards take up a larger amount of space inside the trailer and have a relatively low weight. Because of this, LTL carriers charge based on the density of the item shipped.